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Terms & conditions

1. DESCRIPTION
Las Perlas presents hotel information to visitors to its website, enabling visitors to make a reservation at a hotel of their choice. All services provided by Las Perlas are subject to these general terms and conditions, unless stated otherwise.
 
2. PRIVACY
We maintain strict ethical standards and respect your privacy. This means that we will never pass your personal data on to third parties without your consent. Refer to our privacy statement for more information on this subject.
 
3. CREDIT CARD DETAILS
Hotels require credit card details to guarantee a booking. Your credit card details will only be sent to the hotel of your booking. We will not charge your credit card, you will pay for your stay yourself upon checkout. By booking through our site, you will be entering into an agreement with the hotel you have chosen. Your data will be sent to us through a secure server. We use reputable, secure technology for that, which will encode all your personal data and credit card details. This will ensure that your details cannot be intercepted or used for purposes other than your booking. The encoding method we employ is ‘Secure Socket Layer’ (SSL) technology.
 
4. FREE
Our services are free of charge. We do not charge any supplements, such as a reservation fee, on top of the room rate.
 
5. CANCELLATION
If you want to cancel your booking, you should follow the instructions from the confirmation email. Las Perlas adheres to the cancellation policy of the hotel in question. The cancellation policy of the hotel in question will be listed on the ‘rates and conditions’ page, as well as in the confirmation email. When you cancel your booking later than specified in the hotel’s cancellation policy, or do not show up (no show), the hotel can charge an amount to your credit card, mostly an amount equal to the room rate for one night. Las Perlas will not charge any cancellation fees.
 
6. COMPLAINTS
Should you have any complaints upon arrival or during your stay, please lodge them with the hotel reception/management directly, seeing as they will be able to deal with your complaint. Las Perlas cannot be held liable for any losses or damage caused by actions, negligence or default on the part of our hotel partners.
 
7. DISCLAIMER
The Las Perlas website has been compiled with due care and consideration. Our services are based on information supplied by hotels, and these hotels will, therefore, be responsible for the correctness of that information. Hotels reserve the right to modify the information about their hotel, such as rates and availability, at any time without further notice. Las Perlas can, therefore, not be held responsible for errors or incompleteness in the supplied information. We therefore advise you to always check the information that is supplied, prior to making a booking on the basis of that information.
 
Unless stated otherwise, the copyright on the material published on this website is the property of Las Perlas. Las Perlas is a company registered in Spain. Our services are subject to Spanish law.


 
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